Title: Patron Services Assistant
Title of Supervisor: Adult Services Supervisor
Hours
This short-hour position includes evenings and weekend shifts as needed.
Tuesday: 4:30p-8:15p
Wednesday: 11:45a-8:15p - Every other week; 12:15p-8:15p - every other week
Every other Saturday 8:45a-4:15p
Position Summary
The Patron Services Assistant position is essential to providing a friendly, responsive library environment. This role supports public-facing departments by helping patrons access materials, programs, and technology while keeping public spaces and collections neat, accessible, and welcoming. Key qualities include excellent communication and problem-solving skills, attention to detail, comfort with technology, a dedication to public service with flexibility and the capacity to exercise sound, independent judgment.
Job Duties & Responsibilities
Patron Services & Engagement
Deliver friendly, inclusive customer service by greeting and assisting patrons in person, by phone, and via email.
Offer appropriate book recommendations to patrons of all ages through interviews and the creation of curated tools such as bookmarks, bibliographies, displays, and website content.
Organize and participate in programming, outreach efforts, and special projects that enhance service quality and strengthen community connections.
Actively promote library programs, services, collections, and digital resources to encourage exploration and engagement.
Schedule meeting rooms and provide general information to inquiries.
Interpret and clearly explain library and departmental policies and procedures to the public.
Circulation Services
Perform circulation functions including checking materials in and out, sorting, shelving, shifting, searching, and shelf-reading collections to ensure accurate organization and access.
Maintain accurate and confidential patron records in accordance with library policies.
Process fines, fees, and payments, and accurately manage cash register transactions.
Maintain organized, efficient workflows within circulation and service areas.
Technology Assistance
Provide technical assistance to staff and patrons with computers, mobile devices, library equipment, and library software such as Microsoft Office and Adobe Professional.
Assist with printing, scanning, copying, and other public technology services.
Demonstrate digital resources and online tools to patrons and staff, and report technical issues or equipment concerns as needed.
Teamwork & Operations
Assist with daily opening and closing procedures to ensure smooth library operations.
Collaborate effectively with staff across all departments to ensure seamless library operations and service delivery.
Contribute input toward the library’s strategic plan and actively support departmental goals, policies, and initiatives.
Serve on committees and assist with staff training and development efforts.
Participate in ongoing professional development to remain current with industry trends and best practices.
Perform additional duties and special projects as assigned to support organizational needs.
Position Qualifications
Knowledge, Skills & Abilities
Demonstrates strong customer service and effective verbal and written communication skills.
Excellent problem-solving abilities, with flexibility and the capacity to exercise sound, independent judgment.
Detail-oriented and highly organized, with confidence in using technology and digital tools.
Ability to assist patrons with basic research inquiries and digital resources.
Enthusiasm for books, media, and the promotion of lifelong learning.
Ability to foster positive and collaborative working relationships.
Commitment to ongoing professional development and continuous learning.
Education
High school diploma or GED required
College coursework or specialized training preferred
Working Conditions & Physical Demands
Combination of desk work and active movement throughout the Library
Frequent standing, walking, bending, and reaching
Lift up to 25 lbs. regularly; push/pull up to 50 lbs.
Extended public-facing service and computer work
Requirement
Ability to successfully pass a background check
Pay Rate- $16.87
Please submit your completed application to Jobs@chathamlib.org or directly to the Library at 600 E. Spruce St., Chatham, IL 62629, Attn: Alanna S., Adult Services Supervisor.